1. Booking and Paying for your Arrangements
Special booking and payment conditions for your arrangements made between June 1 and 31 December 2020.
In recognition of special circumstances following the COVID-19 pandemic, new bookings secured between 1 June 2020 and 31 December 2020 will attract smaller deposits and more flexible cancelation fees.
During this time new Signature* Tour bookings can be made when you pay us a fully refundable deposit of GBP/EUR £/€150 / USD/AUD/CAD/NZD $300, or ZAR r2000. We will then issue you with a booking confirmation. Full payment must be received by us minimum 15 days before your arrival into your destination. If final payment is not received 15 days before your arrival in destination, services will be cancelled, and the deposit becomes non-refundable. You can request a deposit refund at any time prior to 15 days before your arrival. In addition to your deposit some elements of your tour may need to be pre-purchased and may be unrecoverable. These will be advised at time of booking by your reservations consultant.
A binding contract including these special terms will come into existence between you and us as soon as we have received payment and issued to you in writing a booking confirmation that will confirm the details of your booking and payments.
Any Reason Cancelation [ARC] protection
At the time of booking / deposit on any Signature* Tour you have the option to take out Any Reason Cancelation [ARC] protection. ARC protection will protect your monies fully from the period your booking enters the non-refundable period (15 days prior to arrival into your destination) until 72 Hours prior to your arrival in destination. During this time, you can cancel for any reason and receive a full refund minus the ARC protection payment and any non-recoverable items outlined to you at time of deposit.
ARC protection provides peace of mind that at any point until 72 hours prior to arrival in country, you can recover your deposit and balance of payment minus any pre advised non recoverable costs. ARC protection can be purchased for an additional GBP/EUR £/€150 or USD/AUD/CAD/NZD $300 or ZAR r2000 at time of booking. It must be purchased within 7 days of the deposit and is non-refundable.
ARC protection is valid for new booking only from June 1st, 2020 until December 31, 2020. It must be purchased within 7 days of confirmation / deposit and cannot be added later. It is valid for Signature tours only. Unrecoverable costs will be disclosed to the customer at time of booking, some of which may be non-refundable.
ARC protection is not valid for 2-4-1’s promotions or any tour discounted 25% or more. ARC is valid for land components only and excludes any airline costs or travel agent fees.
Handpicked, Essentials or Tailor Made Tours are subject to standard terms and conditions as outlined below
Normal Deposit and Payment Conditions
A booking is made with us when you pay us a non-refundable deposit of; GBP of £200pp, USD/AUD/CAD of $400pp, NZD $500pp, EURO of €300pp, ZAR of R3000pp or other equivalent (or full payment if you are booking within 60 days of departure, or if otherwise indicated in writing to you prior to payment, i.e. for discounted tours or below) and we issue you with a booking confirmation. We reserve the right to return your deposit and decline to issue a booking confirmation at our absolute discretion. A binding contract will come into existence between you and us as soon as we have received payment and issued to you in writing a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent.
You will be required to pay a 30% deposit for group travel to the following destinations:
- Africa lodge safaris
- Galapagos Cruises
- Antarctica Expedition Cruises
- Trans-Siberian Rail Journeys
- Tailor-made arrangements. On some occasions a higher deposit is required, and we will notify you of this at the time of booking.
A 50% deposit payment is required for all trips to Norway.
Full payment is required at the time of booking for most flights as well as our Aurora & Glass Igloo tour and Lapland & Husky Highlights tours.
A 30% deposit payment is required for all Arctic Expedition Cruises and Antarctic Solar Eclipse tours and the balance of the cost of your arrangements is due no less than 90 days prior to departure.
You will be notified of the exact deposit amount required prior to any payment to us.
If your confirmed arrangements include a flight, we (or if you booked via an authorised agent of ours, that agent) will also issue you with an ATOL Certificate. Upon receipt, if you believe that any details on the ATOL Certificate or booking confirmation or any other document are wrong you must advise us immediately as changes cannot be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for tickets).
The balance of the cost of your arrangements (including any applicable surcharge) is due not less than 30 days prior to scheduled departure (unless otherwise specified prior to payment). If we do not receive this balance in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges set out in either Section B or Section C below (as applicable) will become payable.
With the exception of bookings covered by our ATOL, monies paid to an agent acting on our behalf, for tours operated by us, are held by the agent on our behalf. Any money paid to an authorised agent of ours in respect of a booking covered by our ATOL is held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail financially. If we do fail financially, any money held at that time by the agent or subsequently accepted from the consumer by the agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
For many of our tours sightseeing entrance fees, group tip kitty and local payments are obligatory, payable upon commencement of your tour. All prices listed are per person and details of these costs are noted in the Excluded Section of our tour itinerary/trip notes.
Online bookings: Auto-generated e-mails are sent immediately after payment is made to confirm payment has been received. Online bookings are not confirmed until a personalised e-mail detailing that a booking is confirmed is sent by a member our reservation team.
Do not book flights until you have received a personalised confirmation email from our reservations team which will be within 24 hours of receiving your online booking. We endeavour to display accurate availability on our website, though on rare occasions online bookings are made concurrently with others and our website can not reflect this information.