“
We thoroughly enjoyed Sri Lanka. The following feedback is given with the intent of improving the customer experience and improved service quality.
Mandalay Resort terrible
-disgusting beach and I fed that back directly
-old and shabby
Early departures
- breakfast boxes are the same everywhere- disgusting. To be charged a breakfast buffet price but the boxes are not comparable in value and quality
Bundala NP Tour not comparable to the other two safaris- repetitive, nothing new
- not worth the very early start ( and a disappointing breakfast box
The baby elephant and the turtle sanctuary should be a must see and included in price
We paid extra for both but didn’t get the elephant bathing
Colombo City Tour should be day 1
Lunches more clearly stated so client can decide to partake
The ‘show and sell’ / tourist traps. ( carpets, gems, wood, silk, jewelry) are extremely disappointing as part of the itinerary. We don’t appreciate the guides literally dumping us into these VERY UNCOMFORTABLE situations and under pressure to purchase unwanted items after they have ‘ demonstrated’ something
”
