Southeast Asia Traveller Reviews - On The Go Tours

Great tour. Re the Mekong. I appreciate the river can differ with rain etc but, we seemed to be the only tourists in that area. I spoke to people at the hotel (from different tours) and they had a far better experience than we did. ”  

Definitely cant recommend the final 2 days due to the disgusting place we were taken to. The water way was nothing more than a sewerage canal so not sure who decided to change the itinerary for that - need to do better ”  

All arrangements went smoothly until the airport transfer at the end didn't show.

This was stressful and should not happen.

The brochure image of the "junk" is misleading and should be updated showing the current vessel(s)”  

We're do I start...thank you for making our trip to Vietnam an unforgettable memory. Your service and your staff was excellent . Quin has been wonderfully friendly, helpful,knowledgeable and patient . His funny personality made the experience more enjoyable. He is not just a guide ,he's a friend. ”  

OTG were definitely ’On The Go’ with early starts and big days. The tour was definitely value for money with the standard of hotels and the places visited. Our group varied from 15-21 people to which we preferred the lesser. Our 3 different tour guides were all very knowledgeable and professional. ”  

Our guide, Hung, was fantastic in all respects. The tour overall was great but a couple of the tours were unnecessary an/or a waste of time.”  

Excellent trip. One of the best we've taken. Great guides, great itinerary! Didn't want to come back home.”  

Tour was as publicised. Our driver and guide were fabulous. Anan explanations were brief but deep enough to fully understand. He was always available to our request. Hotels were OK but not 4+. Hôtel TopLand could be changed for a better one. In general, we enjoyed the trip. ”  

We enjoyed history that all 3 guides present.They were very professional.

Transportation was excellent,always waiting with cold water.

Too much wasted time taking group photos ,by the guide, to verify to their boss

Boxed lunches were a waste 3x through out.

4 long temple day was too much

Max 2 ”  

First Tour, guide was great, disappoint mekong boating on canals, Hanoi hotel to far away activities and average, love Hoi An the most, this hotel was the best accommodation with had. Food was ok, a tittle repeditive an often to much, transport was good overall. Would recommend your tour to others”  

SY was fantastic. He made special effort to look after me and called me uncle ! And when I fell down the stairs for the train part and knocked myself unconscious the local guys did an exceptional job in getting me to hospital for a CT scan, stitches and an overnight stay, Exceptional. ”  

Our guide was great, Adui gave us lots of insight and highlights during our tour of Northern Thailand, and we had an excellent driver. One thing that is misleading about the tour is the hot springs. They are located in a parking lot where women cook eggs in them. Not a lush relaxing experience! ”  

Very very Vietnam was a great tour and I highly recommend it - we had a great group- about 10 persons ideal . Our group leader /guideQuin) was excellent . He managed to provide us with interesting facts and delivered the talks with ease and humour .The tour was well organised.

Recommended”  

Duy was on time picking us up. He had excellent knowledge of everywhere we went. He gave us options at times which we appreciated. The pace of the tour was suitable for us.”  

We had a great time and both Tour guides wre excellent and we tipped them accordingly....we enjoyed the tour and it gave us a great incite into the country of Cambodia that we wanted and of course, the great temples of Angkor Wat and Tom.The hotels were great and to a good standard.”  

The tour was absolutely an amazing adventure. We loved the diversity of the tour. Our guide Sy was fantastic and always went the extra mile. ”  

Excellent service

Fortunate to have Le Van Cuong as our tour guide with only two of us on the tour.

Vietanamese people very courteous and respectful.”  

The tour itself had three days of activities. We enjoyed the excursions outside the City very much.

The information about the City from the guide was very off-putting and misleading in light of our experience in the City. Please focus on facts and less anti-Vietnam propaganda and personal politics.”  

Quin was an incredible tour guide and provided us with an amazing amount of history about all the sites we visited. Quin made the tour exciting and fun. The tour was amazing and wish we had known we could have extended it to include more cities. But there is always next time”  

good holiday. Standard of bathroom on boat not good. Optionals should be quoted in Dong by guide as that is what most of us brought with us. Will go back. Beds very hard in all hotels (not on boat) - and I have a firm mattress at home.”  

Tour was excellent. 4 of 5 guides were excellent. Nancy in Hanoi was poor. Didn’t meet us with sign, didn’t have information about history and culture to share. She would benefit from shadowing Sun in Hue who was fantastic. Vi in HCM city was very helpful having suitcase wheels fixed within hours. ”  

my family and I really enjoyed the actual half day tour of Bangkok, and our guide Ben (from Asian Tours) was excellent and very knowledgeable of the Thai cultural and history.

Unfortunately, the accommodation provided was sub-standard and really ruined this part of our holiday for us.”  

the tour guide was very pleasant, friendly and knowledgeable. transport was great. unfortunately, the hotel was very poor. it was old and very run down. the shower was over the bath and sprayed all over the floor. ”  

Day 1 6am start no breakfast had to pay for self very poor to much temps very long days no itinerary from on the go plus day 1 had 3 tour guides ”  

Our first guide Paradee was amazing and very knowledgeable. There was a language barrier with the second guide, but the third guide was better . Would have been nice to have the same guide. Some of the activities on the itinerary were not described appropriately by level of intensity”  

An excellent tour with fantastic guides and drivers throughout. Everything went as planned with a couple of additional activities due to the private tour. Hotel accommodation was excellent with the exception of Liberty Central in Saigon. Problem solved via an upgrade.”  

Much enjoyed a good overview trip to Morocco. We had a fabulous group of 12 that added to the experience. I must mention our guide, Omar in this ... he was top class! Attention to detail, super helpful, knowledgeable and went the extra mile to ensure everyone's needs comfort and wellbeing.”  

1st guide was good. 2nd didn't speak English. 3rd didn't talk about area just sat with us. Schedule was busy but enjoyed sights. More details about the tour and activities would have been helpful ahead as well as some maps or local areas of interests. Food got to be boring as it was the same daily”  

I enjoyed the tour. Especially crazy traffic in Hanoi. The Hana Long Bay experience. The train to Hue, the Golden Bridge, Hanoi, the temples, the Tunnels, the emotional killing fields and every thing about Cambodia. The Vespas ride and all the food was sensational and the food great.”  

very accommodating guide . more english would be an asset. some activities too taxing for my fitness level.”  

We want to thank Quinn for his dedication and service.Always happy and smiling,going the extra mile to assist. ”  

The guides on my tours were professional, organised and knowledgeable. They were excellent ambassador's for 'On the Go' and for their respective countries.”  

The tour was great and we learned a lot about the history and culture of Vietnam and Cambodia. The tour guides were very knowledgeable and enthusiastic for us learning about their country. The tour was well planned and ran extremely smoothly. ”  

Our tour guide Quin was excellent. The tour itself was also very good.

The restaraunts did not always accomodate non-fish eaters

For instance in our lunch, at a lovely french inspired restaraunt, in the Mekong delta, I got deep fried chicken and chips ! ”  

As a female solo traveller, I highly recommend this tour. Quin, our tour guide was so helpful and always looking out for me to make sure I was alright. The tour provides a really good balance of the safety of being in a group vs able to do your own thing. I thought the hotels were really luxurious, especially in Hue and Hanoi. There are some early morning starts but you get used to it pretty quick. I really enjoyed the Hoi An street eats add on, it was one of my favourite things to do on the trip. I thought the Hanoi to Hoi An tour was the right amount of time to see enough of the country. ”  

Only thing I wouldn’t do the train again

The tour guide was amazing would recommend him to all”  

Kien was a fantastic, very friendly guide. Really enjoyed the tour and learning about the history of sites etc we visited. All went to plan and not one hiccup. The people we meet on the tour were great.”  

Very organised, great transport maybe the option not to have to sit together as a group when food is served can be awkward if you’re an introvert like me! Would be good if all tour guides just gave a quick explanation at the tour spots - like explaining we are now going on a walk it will take approximately this amount of time etc. sometimes not much communication at all.

Destination is breathtaking nature is the true star!”  

Way beyond our expectations - packed full of a wide variety of interesting places and experiences. Quin, our guide, was really helpful and great at keeping us all moving, and encouraging when some ability levels were pushed to the limit. He had so much relevant information to share and he followed up on things people had mentioned a day or so earlier. This was the first time we had toured with other people but the group was very friendly and we saw much more than we would have on our own.

The Street Eats Vespa tour was also made extra enjoyable by the attentiveness of our guide [John} Vespa riding not coming even close to being an activity one of us would have chosen. The guide on our last day was full of information and pleasant, but shared all the information while we stood for long periods. He offered us water bottles at the beginning of the tour but we really needed a pause between activities for a snack break. This certainly high-lighted how well Quin had looked after us!”  

overall I felt we paid too much for what we got.

Thank your for the upgrade though on the Halong Bay Cruise.. I understand the other boats were damaged.

The upgrade room was nice, although all night there was a very loud engine noise that kept me awake, so I hardly slept and then didn't go to my outing the next morning.

I had to use ear plugs...

We barely stayed one day.. we got on the boat at 12:20pm and got off by 10am the next day.

So it was fast paced and packed with activities but it did feel like get on and get off because we have others coming .

The tour guides on the boat were not personal at all

There was no adjustments and acknowledgment that we all were disappointed that the bay was not as we had seen on postcard's, simply because of Typhoon but the staff and management on the boat didn't really acknowledge that at all.

So I feel we missed out in beautiful Halong bay, but wouldn't want to go on that ship even though it looked beautiful

I also noticed the staff on the boat didn't speak any English... so only 2 people could answer any information.

regarding our personal tour guide on Saturday, Sunny... she was fantastic.. really nice and knowledgeable. We really liked being with her and loved that part the most.

the drivers to the destination Halong Bay couldn't speak a word of English.. so I only has Sunny to communicate with on WhatsApp.. and she was helpful

None of the drivers could speak... so I was taxing Sunny all the time for information and she responded well.

The hotel we stayed in was beautiful and we are grateful for that. I appreciate the option.

So overallI felt it was too much money for what we got.. so not sure why we paid so much.. I wouldn't do that again.

It was basically for 4 nights and one day with a tour guide... transport, transfer and one night on Halong bay... perhaps because we had an extra room.. but knowing Vietnam pricing I felt what we paid for was too much. ”  

We had a wonderful tour guide and would highly recommend ”  

The tour was fantastic and our guide Belle and driver Nam were 5/5 for the whole trip. As she got to know the group she was flexible and organized some extra experiences that the group really appreciated. ”  

The tour was great and so was Kien. Because of Typhoon Yagi we were stuck at the Hotel in Hanoi for a coupe of days at the beginning. This gave us some down time before the tour started. It was good to have a few days in Hoi An in the middle of the tour, as it was nice to not have to pack and go everyday.”  

So interesting tp learn about each place we visited. All our three guides were very informative at every site we visited, also ,very helpful and ensured we were comfortable and enjoying our experience!! Highly recomended!!”  

Our guide, Kien, was fantastic!

Absolutely organised and always had a backup plan that was seamless when needed.

Very knowlegable about everything on the tour.

A great guide and very good at guaging the group. Always knew when to talk and when the group needed a break.

Always on-time and exactly where he said he would be.

Kien was exceptional at fitting in with the group but still being the guide. He was very good at getting the group to mix and engaging everybody on the tour. He knew everybody's name right from the start. He ensured that everybody had a connection to the tour.

What a great guide and a great tour giving everybody a taste of Vietnam and a keenness to come back.

Well organised and managed.”  

I’ve been very disappointed to be honest. I’ve been travelling the world and this is by far my worst experience in terms of how much I was charged compared to 4 others on the trip, over twice the price and some. The hotels weren’t up to the standard I’d experienced in Thailand or Europe and those were all 2 star. I also question the suggested tipping amount for the guide… more than Europe and he had so much more free time than those tours. I also didn’t like paying extra for excursion fees. They should all be included in the price. I thought too long in Hoi An and Ho Chi Minh. The Hoi An hotel was particularly disappointing with their lack of service and pricing compared to the same hotel in Hue. The cruise in Halong bay was enjoyable with the best bed on the whole trip, but the kayaking was ordinary. The bike ride through the villages was enjoyable and I am pleased I did the overnight train. ”  

We had 3 tour guides, who were all brilliant, with a great wealth of knowledge and a fantastic disposition. ”  

Our guide Hung Do went above and beyond So efficient and always helpful he definitely made the tour had a really great experience thank you ”  

Excellent tour - Saigon to Siam Reap. Tour guides in all 3 places were brilliant - Kien in Ho Chi Minh, Maroth in Phnom Penh and Nak in Siam Reap were all fantastic - very knowledgeable and friendly.

Accommodation was excellent in Can Tho and Siam Reap (Angkor Paradise Hotel) - first class, 5 star hotels! Understandably, the hotels in Ho Chi Minh (Bay Hotel - 3 star) and Phnom Penh (Sun and Moon Hotel - 4 star) could not be as good, but they were fine for what we needed, and were in good, central locations.

This was my first "group tour" and I had some initial reservations, but it was a great experience and the people on the tour were lots of fun. I especially enjoyed the Cai Be/Can Tho boat cruise and sampan experience and the floating markets in Cai Rang.

The most emotional part of the tour for me was the Genocide Museum and Killing Fields in Phnom Penh, but a very worthwhile experience to meet some survivors. The dinner at the restaurant in Phnom Penh was very nice; excellent restaurant!

Siam Reap was also a favourite, especially the Angkor Wat temple complex, the Phare Circus, the Tonle Sap lake and the Siam Reap town. My only feedback was that we probably didn't have enough time to ourselves in Siam Reap to enjoy the hotels facilities, relax and enjoy the cities sites (maybe an extra quiet day in Siam Reap for me).

Overall, an excellent tour with fabulous tour guides and I would highly recommend the tour to other solo travellers.”  

Everything ran smoothly and as expected. The various guides were all very friendly and helpful. The camp and riverside accommodations were wonderful. Our only criticism would be that we felt rushed at the Thai-Burma Railway Center and didn’t have any time left to visit the Allied War Cemetary”  

My sister & I did the Best of Vietnam 13 day tour and our guide Kien did an excellent job. Kien was informative, helpful and showed empathy to a traveller in time of need. If I did not do the trip through a tour based company I doubt very much that I would have done, seen or experienced what I did. Outside of Kien's role of guide he gave names of the best restaurants, cafes, & shops to experience the best of Vietnam. On The Go Tours is 'just that' you are always 'on the go'. It's fun, fast and exciting but if you want a more laid back trip On the Go may not be for you as there is very little down time. The accommodation was good and service impeccable. We had one hiccup with a hotel but Kien sorted immediately and we were transported to another hotel that was very satisfactory. Vietnam has a lot of history and it was great to delve into that with our guide's knowledge. Kien was always very keen to assist in any problem that may have arisen and kept everyone informed of the days activities. Our group consisted on 19 people which was ideal so that made the trip even better as we were able to mingle and get to know the other travellers and form nice friendships.”  

A great package, a good variety of tours. Great tour guides with knowledge and experience. ”  

We had a fabulous time in Northern Thailand with our guide. The places we visited were simply amazing. It was a lifetime, unforgettable experience, getting up and personal with a local tribe in the mountains was a highlight, along with the amazing White Temple. There are so many things I could highlight, so I will just say this. Thank you On The Go Tours for a wonderful experience that we will never forget.

The knowledge and information given throughout the tour was second to none.

Our guide was very helpful and had a great sense of humour. He spoke very good English and was easy to understand. Our driver was fantastic and very kind.”  

The advertised 'included' Transfers on the first and last day should be an optional cost as they were refused to us, as we were not coming directly from the airport and ended up being an additional cost. Tour guides at Hintock River Camp and floating hotel were outstanding. The others were average .

The itinerary was very interesting and quality of accommodation was good.

The drivers in and out of Bangkok were very below average. The driver returning us to Bangkok was downright dangerous. I understand that road rules are different in Asia and have travelled extensively but this was absolutely unacceptable anywhere in the world. The guide left the tour early and we were left trying to explain to the angry non- English speaking driver where the hotel was. ”  

Both sets of drivers and guides did their jobs really well.

In particular we should mention Koi, our first driver who went the extra mile by always having plenty of chilled water available and a neverending supply of boiled sweets.

Our second guide was a life saver. We inadvertantly left our passports in our room at Sandor Village and didn't realise until we checked in at Siem Reap. He told us not to worry and sure enough when we met him the next morning the first thing he did was hand us our passports.

Can you please make sure your guides and drivers wear name badges. We know our first driver was Koi and our first guide was Darick but we really haven't a clue about the names of our second set. Lovely people, but we really couldn't tell you their names.

I know the Sandor Village is listed as 3 star but really it's only a 2 star with a swimming pool. I had to endure 2 cold showers before the hot water started to run hot for my wife and somewhere like Cambodia really can't afford to waste water.”  

The best trip ever with an awesome tour guide”  

Great tour, would have liked more time in Halong Bay & Hoi An as soo much to do and see.

For tipping and entrance fees etc it would be good to pay upfront perhaps included in the price as there seemed to be lots of extras.

Kien was fantastic tour guide, it was great to hear about the culture and Vietnam from a locals perspective ”  

Thanks for the opportunity for feed back , was an absolutely great tour - guides were well spoken and polite , food was great and accomodation was really good too

We only had one really alarming problem

We had an airport transfer from Mui Ne to the Ho Chi Minh airport

And the driver was on a suicide mission - I asked him several times to slow down as he was scaring myself and my wife but he ignored us ”  

I found our 3 tour guides very knowledgeable, helpful and courteous.

Tour was as expected per our itinerary alrhough personally not enough free time for shopping and not much allowance for flexibility.”  

An absolutely awesome trip, really happy we had such an amazing tour guide Hung Do. His knowledge was incredible, and the tour ran like a well greased wheel. Hung was an amazing very caring person, we realized quickly that we did not have to worry about a thing, just sat back and enjoyed the tour.”  

We could not have been happier with our tour guide and driver, they went above and beyond what I was expecting.

And the excellent driver was there for us on the other days always prompt and helpful!

Sadly I can’t say the same for the hotel, while the staff were helpful and kind and the sheets etc were very clean, but the floors needed a wash!

We left the hotel to do the ha long bay cruise and returned to the same room which still had not had the floors washed.

Also not sure about the position of the hotel, I felt like I was in a terrible area but maybe I just didn’t absorb the atmosphere, it was so dirty and smelly in the area around the hotel.

Thankyou and I would certainly look at tours on the go again!”  

WinWin was very good in looking after our group’s needs and safety. He’s knowledgeable of all the places we visited which made our trip enjoyable, informative. He’s an asset to your company and hopefully we come across him again in our future trips. Thanks ”  

Very good for the 3 people we had. ”  

Travelled with my mum, we had an excellent holiday. Vietnam is amazing, it is truly a beautiful country that I will return to many times in the future. This particular trip (Hanoi to Hoi An) was a great mix of busy city and relaxed country Vietnam, the transport used was excellent and the food 10/10 (included meals were absolutely amazing and catered for veg/vegan easily). Our guide Hung was great, he was funny and also very helpful. ”  

A highly enjoyable tour. We were the only people joining at Phnom Penh and were surprised that there was no welcome letter or briefing for us at the hotel - we had to ask reception to confirm when we should meet up. Although the trip notes implied that on Day 3 we would fly to Siem Reap in the morning, the flight was scheduled at 2.15 and was delayed in advance until 4.15 and in practice left at 4.55, which meant the day was largely wasted, and the time in Siem Reap was much more pressurised with less free time. If internal flights are unreliable, a road transfer might have been preferable, allowing a stop-off en route. The guide at Siem Reap was particularly good. The pick-up for our transfer to the airport on Day 6 did not turn up; fortunately, one of the other tour guides knew the contact details of our guide who made a decision that the company would pay for our use of the hotel shuttle to the airport, and arranged this with the hotel. Perhaps in the future guests should have the guide's contact details for emergencies but we appreciated her prompt decision-making.”  

The tour was fantastic. We saw so much and learnt so much in a short time. Our guide was extremely knowledgeable and passionate about his country and culture. He was professional and nothing was a problem. He welcomed any feedback to ensure we had the best holiday and we certainly did. We would recommend the tour and our guide to anyone. ”  

The tour was fantastic. We saw so much and learnt so much in a short time. Our guide was extremely knowledgeable and passionate about his country and culture. He was professional and nothing was a problem. He welcomed any feedback to ensure we had the best holiday and we certainly did. We would recommend the tour and our guide to anyone. ”  

My daughter and I booked this tour only 7 days before leaving. We were very unsure what to expect and a little nervous visiting a new country. We were immediately put at ease when we met Win Win our tour guide. From the minute we were in Win Win's care we felt safe and happy we had someone who was available for great tips and support any time of the day and night.

He was very organized, patient and very knowledgeable. We all had a lot of fun with Win Win. I would very much recommend this tour to our family and friends.”  

Win win was the best guide we have had

So friendly and knowledgeable and Vietnam was fantastic

I thought I had lost my passport mid trip before an internal flight / he remained calm and was doing stuff behind scenes to ensure we had a plan B- luckily we found them but it gives you an example of just how good he was as a tour guide ”  

Amazing tour guide Win Win. Very respectful to all ages and made our trip amazing, will definitely recommend On The Go Tours from our experience. ”  

I went on an on the go tour through Vietnam

Win Win was our tour guide

He impressed with excellent timelyness

Planning meeting everyone s needs

Creating a sense of family and belonging which made the tour special

He was very knowledgeable and was sharing Vietnam from his heart beliefs family experience and faith.This made Vietnam a place of heart connection

We were very blessed to have this extremely excellent man as our tour guide ”  

It was an amazing experience! The tour guide, Sy, was very knowledgeable and accommodating. He pointed out key facts and data, provided recommendations, so friendly.

The group we had was great, we all got along well like family. Everyday was busy, early mornings but it was good to get the day starting early. The breakfasts were wonderful, a lot of options. The meals that were included in the tour package were top notch.

Vietnam was a wonderful country, I loved exploring all it has to offer. I wish to come back again! ”  

We had a fantastic time. The tour was well thought out. My one change would be the three hour hike in the hill tribe part. It was stupidly hot the day we hiked. Unfortunately, the bottom half of the trail had been bulldozered, and was practically straight downhill. Our guide, Hung, said this was new from the last time he had done the trek. It spoiled the walk. It may be better to hike around on the top of the hills within the Hmong community. Cooler and better views. Otherwise, it was all wonderful. Both guides were so knowledgable. They also did a fantastic job in helping with the food allergies and ensuring the food was suitable.”  

Had the best tour guide - Win Win. He is an absolute credit to your company. So knowledgeable and passionate. We also had the best tour group. In regards to the tour felt that first hotel La Casa Hotel in Hanoi was a little average compared to the others we stayed in. Halong Bay could have used a little more information about some of the activities we could do so we could pack our overnight bag with the correct clothing.

End of the tour after Hoi An felt a little rushed. Could have used an extra day. But overall we had an incredible experience and would recommend your company to others looking to tour Vietnam.”  

Tour guide was fantastic, really knowledgeable.

Tour was well structured up until Hoi An, felt after Hoi An there was a lot of travel and not a lot to see...felt like we didn't see any of HCMC.

A real missed opportunity is a welcome meal on first night.

Hotels were fine, nothing special- except Hoi An- lovely hotel. Hotel in Hanoi was awful. Needs to be looked at - luckily we were only there for one night but if we had 'bolted on' another day or two there it would have been awful. ”  

Guides were good and everything went like clockwork.”  

Tour was very enjoyable. Guide was excellent, very informative and fun.

My only issue would be that there were two many one night stops. I would have preferred more two night stops even if it meant cutting out one city. I would replace the train journey with two nights in Hanoi and a flight to Hue.

Also, we had a 3.15 am start for a 6.05 flight to HCM, followed by a full day touring. This was just too early. There were other later flights that we could have caught. ”  

We had a fabulous time thanks, ended all too soon. The guides (and their very able assistant drivers), were fantastic. When they dropped you off at your accommodation in the evening, you could ask for advice on where to eat, what else to see etc. Very very good - they loved promoting their home country. A couple of points to note - the 'Junk' - staff and food were great, but the vessel itself - old and rattly. Chau Doc and Phnom Penh (the later - a stunning hotel - best of the lot), would liked to have spent longer in these two places. All very rushed. Maybe need to extend the tour by a couple of days. The printed itinerary we were provided needs updating. I realise it seems to have been printed for a number of different tours but it got a little confusing. Best piece of advice is approximately how much to tip people ie concierge in the hotel. It was a little stressful trying to work it out as we were also relying on the tour guide to assist with that advice. The Vietnamese and Cambodians are beautiful people - calm, happy - a delight. Same with the staff at the hotels - they could not help you enough. Would go back tomorrow if I could. :)”  

Overall, a very satisfying tour. All went to plan, with no hiccups. Accommodation on the River (in jungle) was a pleasant adventure and I really enjoyed it.

Only complaint was an issue that I flagged with you before I left for the tour. Pre and post nights were at the same hotel in Bangkok as per tour (three nights total). I was charged AUD300 per night for the two pre & post nights and this was over TWICE as much as the same room would have cost if I had booked it myself. A look on booking sites showed an average room at around AUD100 - AUD130 per night.

Perhaps an issue for you to address with you agents in Thailand?”  

Your guide Hung Do was amazing... do not lose him. ”  

The tour was incredible, the right balance of active & resting, with the amount of travel mitigated by a superb and knowledgeable guide (Sy Trinh)”  

Great tour, good pace, knowledgeable guide”  

Visit to Vietnam was an interesting and memorable experience. Tour guide was very friendly and helpful.”  

Our 1st guide Hung Do was amazing. His knowledge of Vietnams history & culture pertaining to our tour was exceptional. He was attuned to personal needs & requests & we felt safe & informed everywhere we ventured. His English was excellent so if there was misunderstandings he'd sort it. Absolute professional.

These ratings are for Hung Do & the tour in general. ”  

This was our first ever group tour and due to the great variety of our tour and expert guide Hung Do made it an extremely memorable tour for the both of us. I thought the tour was well balanced with plenty of optional tours if one desired.

The history provided by Hung on Vietnam was outstanding and was provided in a timely but not overwhelming fashion.

Great memories On the Go Tours thankyou. Big thankyou to Hung and all the staff who helped out along the way.”  

Cambodia was amazing! Very busy and on the go.”  

Small group tour should be NO MORE than 12. After 12, it's not a "medium-size" group.

TOUR GUIDE: Kien was very knowledgeable, professional and enthusiastic. My only advice is too tamp down on the "my brother and sister" references bc it does sound communist. Our Aussie travel mates became quite annoyed by it. As Americans, we just rolled our eyes.

TRANSPORTATION: Please include info about tipping airport transfers

Buses very comfortable

Junk Boat AMAZING!

Cyclo Rickshaw meh and too touristy

Overnight Train fantastic, though it may not be for all... we would do it again

Bike Riding/ Kayaking good, but too short

Plane from Da Nang to Saigon fine - we liked the early departure, some were not so keen

Mekong River boats (all 3 options) also AMAZING

Scooter/ Vespa add-ons THE BEST! From the moment we got on the scooter during the Back Streets of Hanoi, we were hooked - so much fun to experience Vietnam on the back of a scooter that we added 2 more tours, riding scooters a total of 4 times.

MEALS: Include information about average cost of meals and expectation for payment in CASH. Included lunches were almost identical and tiresome. The local food is much better vs 5-6 course / sit down. A small group of 8-12 lends itself to street food, which is culturally Vietnam and better quality.

ADD-ON TOURS

Back Street Hanoi was THE BEST!! and our guide Huang also THE BEST

My Son excellent.

Hoi An Vespa food tour crazy fun!!!

Cu Chi tour very interesting - thankfully no one in our group wanted to shoot rifles. Again Huang was THE BEST

Consider adding breakfast in the Floating Market (Can Tho) w/ the drive up boats serving noodles, coffee and pineapple. We'd have preferred to get up early vs eat another hotel buffet

HOTELS:

1. Hue Mondial was atrocious, bad service, worse food, breakfast picked over by another tour group - so almost no food or seating by 6:40am (breakfast opens at 6:30am) and rude employees.

2. Hoi An Vinh Hung Riverside Resort was AMAZING and perfect for the 3 day stopover.

3. Can Tho - meh

We added an extra day up front and at the end, so we could do our own tours, which include Ninh Binh, Saigon Walking Street Food Tour, Saigon by Night Vespa tour and the Vietnamese Bamboo Circus at the Saigon Opera House.

All in all the trip was amazing and VERY VIETNAM!”  

Great tour a bit tiring at the end, great tour guides, very good hotels, enjoyed everything, thank you .”  

Hung Do was an outstanding tour guide. So much local knowledge, so many fun stories. He also went over and above to help several of us out when we unfortunately got sick. 3 different things happened to 3 different people. He was amazing and so very kind !”  

We definitely experienced the best of Vietnam. Hung showed us many wonderful places and he also taught us a lot of important historical events. Overall a great exciting tour. ”  

Our tour was excellent. We managed to see all of the things we wanted to see and by leaving early the sites were uncrowded which made it very special and more pleasant. Our guide was wonderful. She had lots of knowledge and was always able to answer any questions which made our time together a lot of fun. Our drivers were all excellent, getting us everywhere safely and comfortably.”  

Enjoyed the tour the guides were good.

Food poisoning of 5 of our group on last night in Siem Reap was a disappointing put down to eggs for breakfast at the hotel.”  

Enjoyed the tour the guides were good.

Food poisoning of 5 of our group on last night in Siem Reap was a disappointing put down to eggs for breakfast at the hotel.”  

My trip was great. It was extremely hot but I enjoyed the tour very much and mostly everything went very smoothly. I really appreciated the guide making sure the restaurants used gluten free sauce for the meals. I hope you can pass onto the tour company that I was happy with the food and the effort by the hotels and restaurants that we went to. I know the group I was travelling with were unhappy with some aspects of the food but I just wanted to note that I thought it was all great. ”  

We had a great tour. The tour guides were very friendly and informative. There was a good balance of being in the group and wandering on your own. The group was 11 people which is a really good size. The accommodation was excellent - really enjoyed the pool at both locations.”  

The guide Kien Nguyen was the best, and everyone loved the tour. ”  

We had THE best time ever on our 8 day tour of Vietnam with On The Go Tours. Our Guide Kien was absolutely brilliant, so knowledgeable, professional, friendly and reliable! We did another short tour in Malaysia after Vietnam, and the guide we had for that made us appreciate Kien even more!! He was the glue for us all - you are very lucky to have him as part of your team!

This was our first experience doing a group tour and it went beautifully. We loved being the only folks from the US - it was a fantastic mix of old and young folks and from all different parts of the world.

Excellent job!!”  

Great Tour. Loved it. Looking forward to the next one :)”  

The trip was nearly ruined by having to wait 5 hours after a 17 hour flight before I could get a room to even rest. This was not acceptable and needs to be explained to customers prior to booking as my understanding is that it has caught a lot of people out. Trying to bury it in a “good transfer from the airport” to your 5-7hour wait is also no good. On The Go needs to address this.

Fortunately the tour guide Quin was very good, knowledgeable and superb with the group. He ran a very intense schedule but it was fantastic. This is not a holiday you go on for a rest but the itinerary was amazing.

I did appreciated the efforts of Quin to make everything work well and the group was also great. I would recommend the tour but again will stress that it is not for rest and relaxation (not a bad thing) as you are cramming a long country into 10 days. ”  

My travel party and I found the "La Casa" hotel somewhat out of the way as we had stayed in the old area for 2 nights prior to going on the tour. There weren't any/many places eat, and our guide had left quite quickly after our briefing, and we were unsure where to go to eat. Mr Chong didn't seem as knowledgeable as the other group's guide. The Ha long bay leg was excellent and even though the boat was older it was well appointed and my type of boat, the flight from Hanoi to Hue was standard (as they are), but the Hue accommodation was average compared to where we dropped off the other members of the second tour. The bath /shower was poor, and the water from the shower head hit the back wall and couldn't be adjusted. The trip from Hue to Da Nang then to Hoi Ahn was a standard bus trip. Accommodation at Hoi Ahn was really good and our trip to the rice farm was excellent, and I have no other issues only the guide left us on the Thursday which was a surprise but didn't make that much of a difference to the overall trip.

Really enjoyed the smaller group size

Overall, it was a great trip and thoroughly enjoyed it, and would recommend it to others. Best part - all of it. Worst part - accommodation in Hue”