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Dear Mark,
I received your e-mail details from your call centre.
My sister and I completed the above-mentioned tour in December 2014 and it was fantastic in every sense of the word. We both believe it is the best tour we have ever experienced to date and would recommend it to others.
During our travels we were looked after by no less than 7 very competent tour guides, 2 in Thailand, 2 in Laos, 1 in Vietnam and 2 in Cambodia.
However one of these tour guides stands out head and shoulders above the rest and we would like to vote for this particular person to win the Tour Guide of the Year Award.
The person to whom we are referring is Mr Tran Tuan who took care of us through the Vietnam leg of our tour. Tuan is very passionate about the work he does and exceptionally knowledgeable. Furthermore, he has a wonderful sense of humour which was appreciated by every member of our group. We felt that he walked more than the extra mile to make our stay in Vietnam a very memorable occasion. Despite the reading we did in advance of our trip we both came home very enlightened by all the information that Tuan shared with us about Vietnam. His students are very lucky to have such a committed man guiding them through their studies in tourism.
So please pass on our huge vote of confidence to those involved in making those important decisions on recognition and reward.
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